Division Development Operations Coordinator, ADL Mid-Atlantic/Midwest Division

Job Locations US-Washington
ID
2021-1580
Category
Growth
Type
Regular Full-Time

Overview

POSITION TITLE:  Division Development Operations Coordinator, ADL Mid-Atlantic/Midwest Division 

REPORTS TO: Director of Philanthropic Outreach (DPO), Mid-Atlantic/Midwest Division 

SUPERVISION EXERCISED: None 

LOCATION:  Washington, DC preferred. Open to additional locations within the Division including Chicago, Cleveland, Detroit and Philadelphia. 

Grade/Class: Grade C, non-exempt, PSA ineligible 

 

ABOUT THE ORGANIZATION: 

 

The Anti-Defamation League (ADL) is the leading anti-hate organization in the world. Founded in 1913 in response to an escalating climate of antisemitism and bigotry, its timeless mission is to stop the defamation of the Jewish people and secure justice and fair treatment to all. Today, ADL continues to fight antisemitism and all forms of hate using innovation and partnerships to drive impact. ADL’s ultimate goal is a world in which no individual or community suffers from bias, discrimination or hate.    

  

ADL CEO Jonathan Greenblatt—an accomplished leader and entrepreneur in the corporate, public, and nonprofit sectors—was recruited to the organization in July 2015. He has injected new energy and brought a bold vision to the agency. Under Jonathan’s leadership, ADL is transforming itself, upgrading its capabilities and pioneering new horizons.    

 

PRIMARY FUNCTION: 

 

The Divisional Development Operations Coordinator is the primary team member responsible for supporting, triaging and responding to both internal and external stakeholder needs related to fundraising administration and development operations for the Division and its regional offices. The role’s primary responsibility is internal support of the organization’s development operations functions and external customer service support responding to general and donor inquiries. Exceptional communication and organizational skills are integral to this role, and candidates must be able to develop a thorough command of ADL’s capabilities, processes and organization. Successful candidates will have exceptional responsiveness and customer service skills, strong attention to detail, and be genuinely excited to help support and improve the organization’s internal operations as well as individuals contacting the ADL for assistance.  

Responsibilities

Primary  

  • Internal Stakeholder Support 
    • Provide dedicated support on a variety of development operations needs for Division’s Regional offices. Responsibilities will include: 
    • coordinating donor acknowledgements & correspondence,  
    • processing invoices and contracts for fundraising related expenses in an organized and timely manner, 
    • providing full gifts processing and donor data management support, 
    • running basic reports from ADL’s supporter/donor database,  
    • entering tasks, activities and notes into the donor database for fundraisers as requested, 
    • managing primary and follow-up correspondence as requested,  
    • assisting in setting donor and stakeholder meetings, and 
    • generating donor and stakeholder research. 
    • Providing project coordination support for the Division’s VP and Direction of Philanthropic Outreach on key priority projects, driving action items and follow through on deadlines. 
    • Serve as a frontline problem-solver for the Division’s development function, escalating issues as needed and ensuring prompt and responsive follow through. 
    • Manage defined processes and ensure Divisional/Regional staff know and adhere to workflows. 
    • Become fully conversant on ADL’s Salesforce-based CRM database as a “Champion” and provide basic coaching to Divisional/Regional staff, encouraging adoption and use.   
    • Provide back up support for development professionals in regional offices as needed. 
    • Serve as Division point of contact with CSC Development Operations and fundraising teams. 
  •  External Customer Service 
    • Resolve general and donor inquiries via phone, web and email.  
    • Route or escalate inquiries as necessary or resolving issues personally when warranted. 

Qualifications

Skills 

  • Ability to work effectively and collaboratively as part of a team 
  • Excellent communicationactive listening and clear writing skills 
  • Customer orientation and ability to adapt/respond to different types of situations 
  • Ability to analyze information and problem solve 
  • Ability to effectively handle a variety of matters independently in a professional, polished, and mature manner with tact, diplomacy and appropriate judgment 
  • Ability to manage multiple priorities and adjust workflow accordingly 
  • Strong commitment to customer service 
  • Strong computer skills required and the ability to learn new technologies as they emerge 
  • Comfort in working with colleagues remotely across the country essential.   

Work Experience 

  • Two to three years’ experience required.  Experience working in donor, member or client services, or related customer service or analyst role preferred 
  • Familiarity with CRM systems and practices preferred. Experience in a Salesforce environment a bonus. 

Education 

  • Bachelor’s degree or equivalent experience required  

Work Environment: 

  • Flexibility to work evenings and weekends when necessary for deadlines.  Some travel within the Division, including overnight travel, may be requested for events and key initiatives.   
  • ADL COVID-19 Protocol (updated periodically)ADL is adhering to CDC, State, local, and Federal orders regarding COVID-19. ADL will require that all employees are vaccinated with exceptions for medical and religious accommodations. ADL may require proof of vaccination. This role will start as a remote position but may transition to a hybrid environment when offices reopen. 

Compensation: 

  • This position is a Grade C2, which has an average salary range of $50,400 - $61,200. This salary range is reflective of a position in Washington, D.C. Please note that salaries are commensurate with experience, and since ADL has a location-based compensation structure, there may be a different range for candidates in other locations. 

 

ADL values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. ADL is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws.  

 

ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact Talent & Knowledge at talentacquisition@adl.org.  

 
ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws. 

 

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